Customer Service

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 Kjell A. Nordstrom

Kjell A. Nordstrom

Europe’s number 1 Management Thinker

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 Sir Stuart Rose

Sir Stuart Rose

Former Chief Executive and Current Chairman of Marks and Spencer

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 Sir Stelios Haji-Ioannou

Sir Stelios Haji-Ioannou

Chairman & Founder, EasyGroup - dubbed the “Serial Entrepreneur”

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 Ron Kaufman

Ron Kaufman

The world’s leading educator and motivator for uplifting customer service and building service cultures

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 Mark Ritson

Mark Ritson

Associate Professor of Marketing and an Expert on Branding Voted Best Teacher at LBS (04), MBS (07, 08) & MIT Sloan (09)

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 Larry Hochman

Larry Hochman

Former Director of British Airways & Leading Authority on Change Management, Customer Relationship and Talent Management

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 Sir Stuart Hampson

Sir Stuart Hampson

Chairman of the John Lewis Partnership for 14 years

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 Jim Harris

Jim Harris

Jim was elected leader of the Green Party of Canada in 2003 until the end of 2006 but he is also one of North America’s foremost management consultants, authors and thinkers on change and leadership

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 Amin Rajan

Amin Rajan

CEO of CREATE–Research, a pan-European network

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 Carlos Munoz

Carlos Munoz

Carlos Muñoz is one of Spain’s top entrepreneurs and the founder of Vueling

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 René Carayol

René Carayol

René’s focus is on inspirational leadership and culture, bound together with a compelling philosophy founded on his own board level experience

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 Lena Björck

Lena Björck

"Determination is the key to success" - Founder of Inn or Out in 1995

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 Fabian Mansson

Fabian Mansson

Former CEO of H&M and Eddie Bauer

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 Allyson Stewart-Allen

Allyson Stewart-Allen

Marketing guru, media personality, Sky News Muse of Marketing

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 Kevin Kelly

Kevin Kelly

Internationally acclaimed Motivational Speaker and Best Selling Author

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 Dean van Leeuwen

Dean van Leeuwen

Expert on the future of work and customer experiences

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 Marcel Corstjens

Marcel Corstjens

The Unilever Chaired Professor of Marketing at INSEAD

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 Luis Maria Huete

Luis Maria Huete

Professor of Production, Technology and Operations Management

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 Frank Nuovo

Frank Nuovo

Former Chief of Design for Nokia Corporation, 1995 – 2006 Vertu’s Principal Designer

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 Bob Pritchard

Bob Pritchard

International Marketer of the Year “Mr. Marketing” - standing ovation guaranteed

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 Shaun Smith

Shaun Smith

How to create a compelling customer experience

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 Clyde Fessler

Clyde Fessler

An expert in branding and product positioning, Clyde Fessler breathed new life into Harley-Davidson, making it a household name

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 Merlin Stone

Merlin Stone

Merlin is one of the UK’s top consultants, lecturers and trainers in changing organisational capability to meet the needs of customers and stakeholders

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 Paco Underhill

Paco Underhill

Best Selling author, and CEO of Envirosell, Paco has spent more than twenty five years studying consumer behavior

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 David Bryon

David Bryon

Former Managing Director of bmibaby

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 Simon Woodroffe

Simon Woodroffe

Founder and Creative Driving Force Behind YO! Sushi

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 Sergio Zyman

Sergio Zyman

Leading Authority on Global Marketing, Branding and Strategy

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 Robin Sieger

Robin Sieger

Robin is one of Europe’s top motivational speakers

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 Herb Kelleher

Herb Kelleher

Co-Founder and Chairman of Southwest Airlines

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 Howard Schultz

Howard Schultz

Chairman, Chief Global Strategist of Starbucks


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